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Terms and Conditions

Privacy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Susan’s Green Marketplace store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Susan’s Green Marketplace reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Credit Cards

We accept the following: PayPal, Bill Me Later, Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon payment of your order.

Money Orders, Cashier’s Checks, Company Checks, & Personal Checks

We do not accept money orders, cashier’s checks, personal checks, or company checks.

Taxes

Susan’s Green Marketplace shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within North Carolina. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

Shipping Policy

Shipping Time -- Most orders are processed and shipped within 48 hours, provided the product is avaiable. Orders are not processed or shipped on Sunday.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Susan’s Green Marketplace or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Out-of-Stock Products

Our products are shipped directly from our distributor and we do everything thing that we can to ensure that our inventory is current. But occasionally we may place your order with the distributor and learn that a product is out of stock. In the even that this occurs, you will be notified that the product is out-of-stock and unavailable for immediate shipment and given the option of being put on the waiting list and notified when the product does become available for shipment. The unavailable product will be removed from the order and the purchase price refunded along with shipping cost where applicable.

Please allow 3-4 weeks for your credit card company to make the adjustment to your balance for the refund.

You may cancel your order at any time prior to shipping.

Multiple Product Orders

Our products are shipped directly from our distributor and we do everything thing that we can to ensure that our inventory is current. But occasionally we may place your order with the distributor and learn that a product is out of stock. For a multiple product order, in the event the number you ordered is not in stock, you will be notified of the out-of-stock situation and given the option of being put on the waiting list and notified when the remaining product does become available for shipment. For example, you order 5 of a particular product but only 3 are available for shipment. 3 items will be shipped and for the 2 items that were not shipped, you will be refunded the purchase price along with shipping costs where applicable.

Please allow 3-4 weeks for your credit card company to make the adjustment to your balance for the refund.

You may cancel your order at any time prior to shipping.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Susan’s Green Marketplace shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Susan’s Green Marketplace shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Susan’s Green Marketplace shall immediately issue a credit to your credit card account in the amount of the incorrect price.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store, Copyright © 2014, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Susan’s Green Marketplace signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

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